First-Time Management and Leadership

We have extensive experience in running first-level leadership course for new managers. This can encompass just a single day or, more likely, an ongoing programme to cover all the basics. We suggest that most first-time managers attending the course should be included on a one-to-one coaching programme to embed the learning. This can be conducted in-house or by Tangram Training.

A typical six month programme can include the following:

6 x Workshops
6 x Coaching sessions
Workbooks provided by tangram
Informal learning via networks for localised problem solving

Month 1 – The role of the first line manager – Leading and motivating teams

To explain the purpose of the leadership Programme
To describe the role and responsibilities of the leadership, in a changing workplace
Identify what is motivation, and its impact on self, individual and team
To explain the role of the leadership in leading and motivating your team

Month 2 – Communication and engagement

To review the learning and actions of Module 1
List the benefits of good communication, and the effects of poor communication.
Identify personal style of communication and it’s impact.
Distinguish between the use of engagement and presentation and their appropriateness
To recognise the importance of communication & use of effective engagement techniques in their role.

Month 3 – Delivering performance through people

To identify the purpose of effective Performance Management and develop key skills to apply to their teams.
To review the learning and actions of Module 2
Describe the role of the FLM in achieving effective PM.
To write SMART objectives.
Demonstrate the use of feedback, listening and questioning skills in Performance Management.

Month 4 – Decision making, planning and organising

To explore effective planning and organising on a short and mid-term basis
Analyse use of personal time
Identify and practise the skills and techniques of effective time management
Explore tools for planning and organising resources
Demonstrate effective decision making

Month 5 – Analysing problems and effectively identify and implementing solutions

To review the learning and actions of Module 4
- To identify different types of thinking when problem solving
- To practise the skills of problem analysis using tools and techniques
- To practise the skills of solution generation (Creative thinking)
- To explore implementation, monitoring and contingency planning tools.
- To explain different ways of gaining buy-in for decisions.

Month 6 – Managing the day-to-day

Review the learning and actions of Module 5
To list the differences between leadership and management responsibilities.
Identify different styles of leadership, and their appropriate uses.
Describe the responsibilities of the FLM when managing within guidelines and policies.
Demonstrate the ability to manage conflict.
Explore the impact of change on teams and strategies to manage it.
To produce a PDP to support delivery of results and objective setting.