We have extensive experience in running first-level leadership course for new managers. This can encompass just a single day or, more likely, an ongoing programme to cover all the basics. We suggest that most first-time managers attending the course should be included on a one-to-one coaching programme to embed the learning. This can be conducted in-house or by Tangram Training.
A typical six month programme can include the following:
- 6 x Workshops
- 6 x Coaching sessions
- Workbooks provided by tangram
- Informal learning via networks for localised problem solving
Month 1 – The role of the first line manager – Leading and motivating teams
- To explain the purpose of the leadership Programme
- To describe the role and responsibilities of the leadership, in a changing workplace
- Identify what is motivation, and its impact on self, individual and team
- To explain the role of the leadership in leading and motivating your team
Month 2 – Communication and engagement
- To review the learning and actions of Module 1
- List the benefits of good communication, and the effects of poor communication.
- Identify personal style of communication and it’s impact.
- Distinguish between the use of engagement and presentation and their appropriateness
- To recognise the importance of communication & use of effective engagement techniques in their role.
Month 3 – Delivering performance through people
- To identify the purpose of effective Performance Management and develop key skills to apply to their teams.
- To review the learning and actions of Module 2
- Describe the role of the FLM in achieving effective PM.
- To write SMART objectives.
- Demonstrate the use of feedback, listening and questioning skills in Performance Management.
Month 4 – Decision making, planning and organising
- To explore effective planning and organising on a short and mid-term basis
- Analyse use of personal time
- Identify and practise the skills and techniques of effective time management
- Explore tools for planning and organising resources
- Demonstrate effective decision making
Month 5 – Analysing problems and effectively identify and implementing solutions
- To review the learning and actions of Module 4
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- Through the use of case studies:
- To identify different types of thinking when problem solving
- To practise the skills of problem analysis using tools and techniques
- To practise the skills of solution generation (Creative thinking)
- To explore implementation, monitoring and contingency planning tools.
- To explain different ways of gaining buy-in for decisions.
Month 6 – Managing the day-to-day
- Review the learning and actions of Module 5
- To list the differences between leadership and management responsibilities.
- Identify different styles of leadership, and their appropriate uses.
- Describe the responsibilities of the FLM when managing within guidelines and policies.
- Demonstrate the ability to manage conflict.
- Explore the impact of change on teams and strategies to manage it.
- To produce a PDP to support delivery of results and objective setting.