We have extensive experience in running first-level leadership course for new managers. This can encompass just a single day or, more likely, an ongoing programme to cover all the basics. We suggest that most first-time managers attending the course should be included on a one-to-one coaching programme to embed the learning. This can be conducted in-house or by Tangram Training.

A typical six month programme can include the following:

  • 6 x Workshops
  • 6 x Coaching sessions
  • Workbooks provided by tangram
  • Informal learning via networks for localised problem solving

Month 1 – The role of the first line manager – Leading and motivating teams

  • To explain the purpose of the leadership Programme
  • To describe the role and responsibilities of the leadership, in a changing workplace
  • Identify what is motivation, and its impact on self, individual and team
  • To explain the role of the leadership in leading and motivating your team

Month 2 – Communication and engagement

  • To review the learning and actions of Module 1
  • List the benefits of good communication, and the effects of poor communication.
  • Identify personal style of communication and it’s impact.
  • Distinguish between the use of engagement and presentation and their appropriateness
  • To recognise the importance of communication & use of effective engagement techniques in their role.

Month 3 – Delivering performance through people

  • To identify the purpose of effective Performance Management and develop key skills to apply to their teams.
  • To review the learning and actions of Module 2
  • Describe the role of the FLM in achieving effective PM.
  • To write SMART objectives.
  • Demonstrate the use of feedback, listening and questioning skills in Performance Management.

Month 4 – Decision making, planning and organising

  • To explore effective planning and organising on a short and mid-term basis
  • Analyse use of personal time
  • Identify and practise the skills and techniques of effective time management
  • Explore tools for planning and organising resources
  • Demonstrate effective decision making

Month 5 – Analysing problems and effectively identify and implementing solutions

  • To review the learning and actions of Module 4
    • Through the use of case studies:
    • To identify different types of thinking when problem solving
    • To practise the skills of problem analysis using tools and techniques
    • To practise the skills of solution generation (Creative thinking)
    • To explore implementation, monitoring and contingency planning tools.
    • To explain different ways of gaining buy-in for decisions.

Month 6 – Managing the day-to-day

  • Review the learning and actions of Module 5
  • To list the differences between leadership and management responsibilities.
  • Identify different styles of leadership, and their appropriate uses.
  • Describe the responsibilities of the FLM when managing within guidelines and policies.
  • Demonstrate the ability to manage conflict.
  • Explore the impact of change on teams and strategies to manage it.
  • To produce a PDP to support delivery of results and objective setting.