Having worked with the team for a number of years and seeing them through the HBOS – Lloyds merger we had already begun the process of cementing them together on their journey to become a high performing team.
It was in the winter of 2010 that Simon Gwynne approached us once again as part of the ongoing process of developing them further still.
This is a challenge for those teams that want to be better than average and want to achieve, both personally and as a team. It is geared around Decision making and the inhibitors or catalysts that can hinder or encourage the process.
The catalysts to this process are generally all the features and attributes of High Performing Teams, whist the inhibitors are those that are generally found in disfunctional, immature and dis-engaged teams.
Thus this challenge goes hand in hand with the development of High Performing Teams.
A cluster of individuals brought together to begin the transformation into a highly effective team goes through a number of stages, from Forming right through to Performing . With conscious thought, understanding and a value set instilled from the outset then many teams falter in the process and rarely achieve the performing stage.
And so begun their journey….
This team were to be instrumental in the conversion of the 20 + million HBOS current accounts into the Lloyds system.
The task ahead was daunting.
Once ‘green lighted’ the conversion process must be seamless, efficient and 100% secure.
The team had to deliver.
“The cave really is dark, the water really is cold and the distances between comfort breaks and refreshment stops are long, arduous and real.“
UK Private Banking Change Team
Lloyds Banking Group