Lloyds Banking Group

Three-day course to boost a senior teams’ resilience and decision making

Summary

Having worked with the team for a number of years and seeing them through the HBOS – Lloyds merger we had already begun the process of cementing them together on their journey to become a high performing team.

It was in the winter of 2010 that Simon Gwynne approached us once again as part of the ongoing process of developing them further still.

This is a challenge for those teams that want to be better than average and want to achieve, both personally and as a team. It is geared around Decision making and the inhibitors or catalysts that can hinder or encourage the process.

The catalysts to this process are generally all the features and attributes of High Performing Teams, whist the inhibitors are those that are generally found in disfunctional, immature and dis-engaged teams.

Thus this challenge goes hand in hand with the development of High Performing Teams.

AkzoNobel Graduate programme 7th - 9th September 2014 - 361

Background

Challenge

A cluster of individuals brought together to begin the transformation into a highly effective team goes through a number of stages, from Forming right through to Performing . With conscious thought, understanding and a value set instilled from the outset then many teams falter in the process and rarely achieve the performing stage.

And so begun their journey….

This team were to be instrumental in the conversion of the 20 + million HBOS current accounts into the Lloyds system.

The task ahead was daunting.

Once ‘green lighted’ the conversion process must be seamless, efficient and 100% secure.

The team had to deliver.

Solution

We met at the LBG Lovell Park Road offices in Leeds and created the ‘Lloyds Decision Wheel Challenge’.

Two days of decision making and the testing and expansion of their comfort zones through the thorough utilisation of the natural landscape of the wonderful Yorkshire Dales National Park.

This exciting and exhilarating team challenge began at Leeds railway station very early on the Thursday morning and within the space of two hours saw the team ejected from the train by the guard (he was in on the whole challenge) at Ribblehead Station whereupon they had to enter the deep recesses of Runscar Cave and search, by candle light, for six codes needed to open a steel box that was strung to the roof somewhere in the Cave. The box was opened and further information led the teams to the summits of Whernside and Ingleborough in a mad dash to the finish line in order to succeed because, as their fleeces all said…

Failure is not an Option

The challenge involves immersing your team into tough situations that allow the real characters to shine through by the careful use of adventurous outdoor activities – that are certainly not simulated.

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The cave really is dark, the water really is cold and the distances between comfort breaks and refreshment stops are long, arduous and real.

Simon Gwynne
UK Private Banking Change Team
Lloyds Banking Group